Chello and their inability
On 12/29/2008 I have with Chello (my provider for cable and Internet telephone call) and my package extended to fixed-line phone. As I take my Telecom number, something needs to be installed. So I decided to make an appointment for today. Time window is 12-17 clock, can not say precisely that. It's okay, I take my time off hold.
who emerges is not until 17:30, the technicians. So I am five hours sitting at home as ordered and not picked up> :-(
I then phoned the hotline and order bekomm as stated that no order is assumed. Hello? I've only yesterday with a lady on the phone and asked if was included in the order that I need a new telephone. She told me yes confirmed. And now tell me the facts that nothing in the computer? After about 5mins then suddenly he tells what he sees a call on 29/12/2008 and that would be in evidence. Well, that's something I could not care less of? However, it is not able to complete your order, which must be entered. Please, let him.
to a new appointment questioned, he could give me any new commitments not think anyone comes in a time window of 2 hours. Because that makes a Subfirma \u0026lt;- I am also something of schnurzt. The number of Subfirma me but he can not seem to give.
I now look forward to Monday 17 clock call back with a reasonable proposal for a new appointment to replace the out call and all calls from fixed network including base fee, and of course Of course I pay the activation fee for the phone does not have to, because that was the offer bei einer Bestellung bis 31.12.08.
Falls ich am Montag bis 17 Uhr keinen Anruf erhalten habe, werd ich einen Einschreiber an die Geschäftsleitung schicken und wenn das auch nichts bringt, wende ich mich an den Konsumentenschutz.
Kann ja schließlich nicht sein, das ein langjähriger Kunde so sekiert wird!
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